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註解 [修改]
- ↑ Kongthon, Alisa; Sangkeettrakarn, Chatchawal; Kongyoung, Sarawoot; Haruechaiyasak, Choochart (October 27–30, 2009). "Implementing an online help desk system based on conversational agent". Proceedings of the International Conference on Management of Emergent Digital Eco Systems - MEDES '09. MEDES '09: The International Conference on Management of Emergent Digital EcoSystems. France: ACM. p. 450. doi:10.1145/1643823.1643908. ISBN 9781605588292.
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